The ServXcellence™ Philosophy

How we serve each other is important. We believe that if everyone were to apply the Golden Rule, we would make leaps and bounds in service delivery. The Golden Rule is a moral which says treat others as you would like them to treat you, and it is ‘golden’ because there is value in having this kind of respect and caring attitude for each other. We encourage you to think “service” and not merely customer service.

Customer Service – the ServXcellence™ Perspective

• No matter our job or circumstances, we all have customers, and serving them is our most important and beneficial work. 
• Our customers are not limited to only those we encounter in our businesses.
• A customer is anyone who desires or expects something from you, or someone you would like a relationship with. And the more effectively you serve them, the better your relationships will be. We need to deal with the ‘why’ of service and not just the ‘how’.
• And don’t miss this important point: you are also your customer. You have standards to live up to and doing so is no less demanding or complex than serving external customers. Knowing yourself, and truly serving your best interest is difficult. Many of us go our whole lives without really doing it.

To start your journey